FAQ
What is AceCare Repair?
AceCare Repair is a trusted provider of electronic device repair services. We specialize in fixing smartphones, tablets, laptops, smartwatches, gaming consoles, and more.
What are your business hours?
AceCare Repair operates 24/7 to ensure we are available whenever you need us.
What types of devices do you repair?
We repair a wide range of devices including smartphones, tablets, laptops, smartwatches, gaming consoles, and more. Check our website for the full list.
How long does a typical repair take?
Repair times vary depending on the device and issue. Typically, repairs are completed within 1-3 business days. Contact us for an estimate based on your specific needs.
Do you use original parts for repairs?
When possible Yes, we prioritize quality and use original or high-quality replacement parts to ensure the best possible repair outcome.
Do you offer expedited shipping options?
Yes, we provide expedited shipping options for faster service. Additional fees may apply.
Are there any hidden fees?
No, we believe in transparent pricing. The price quoted includes all necessary fees unless specified otherwise.
What happens if my device is not repaired correctly?
If you experience issues after a repair, contact us immediately. We will address the issue under our warranty terms.
Can I cancel or reschedule a repair appointment?
Yes, you can cancel or reschedule your appointment by contacting us at least 24 hours in advance.
How can I contact AceCare Repair?
You can contact us via phone at 267-710-4434, email us at support@acecarerepair.com, or visit our Contact Us page for more options.
How does your device rental program work?
Our rental program allows you to rent a device while yours is being repaired. It’s a convenient solution to stay connected during the repair process.
What types of devices are available for rent?
We offer a variety of devices for rent, including smartphones and tablets. Availability may vary, so contact us for current options.
What are the rental fees and terms?
Rental fees depend on the device and rental duration. Please contact us for detailed pricing and rental terms.
How does your shipping process work?
We offer shipping options for sending devices to us and returning repaired devices. Shipping costs are included in the repair quote provided upon booking.
What forms of payment do you accept?
We accept all major credit cards and PayPal for online payments. Payment is due at the time of order placement or repair service.
What warranty do you offer on repairs?
We provide a 30-day warranty on all repairs. This covers issues related to the original repair service.
How can I get support if I have an issue with my repair?
Contact our customer service team at support@acecarerepair.com. We’re here to help resolve any issues promptly.
How quickly can I expect a response to my inquiry?
We aim to respond to all inquiries within minutes during business days.