Terms of Service
### Privacy Policy
1. Introduction
– AceCare Repair respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, and disclose your information.
2. Information Collected
– We collect personal information such as name, contact details, shipping address, and payment information when you place an order or contact us for support. This information is collected through our website’s order forms and contact forms.
3. **Use of Information**
– The information we collect is used to process your orders, provide customer support, and improve our services. We may also use your contact information to communicate with you about your orders and promotions.
4. **Sharing of Information**
– We may share your personal information with third-party service providers, such as shipping companies and payment processors, to fulfill your orders. Your information may also be shared as required by law or to protect our rights and safety.
5. **Security Measures**
– We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption of sensitive data and secure storage on our servers.
6. **User Rights**
– You have the right to access, correct, or delete your personal information. You can update your account details or request changes by contacting us at support@acecarerepair.com.
7. **Cookies and Tracking**
– We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
8. **Data Retention**
– We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Criteria for determining retention periods include the nature of the information, the purposes for processing, and legal obligations.
9. **Third-Party Links**
– Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
10. **Children’s Privacy**
– Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
11. **Changes to the Privacy Policy**
– We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and we encourage you to review this Privacy Policy periodically.
12. **Contact Information**
– If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at support@acecarerepair.com.
### Terms of Use
1. **Introduction**
– Welcome to AceCare Repair’s website. By accessing or using our website, you agree to comply with and be bound by these Terms of Use.
2. **Website Access**
– Our website is intended for use by individuals aged 18 and older. You may not use our website for any unlawful or prohibited purpose. Access may be temporarily or permanently restricted at our discretion.
3. **Intellectual Property**
– All content on our website, including logos, trademarks, and text, is the property of AceCare Repair. You may not reproduce, distribute, or modify any content without our prior written consent. Personal, non-commercial use of the content is permitted. Unauthorized use may result in legal action.
4. **User Conduct**
– Users are prohibited from:
– Engaging in any activity that would constitute a criminal offense or give rise to civil liability.
– Posting or transmitting any unlawful, threatening, defamatory, obscene, or otherwise objectionable content.
– Disrupting or interfering with the security or functionality of our website.
5. **User Responsibilities**
– You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information when using our website. You must notify us immediately of any unauthorized use of your account.
6. **Limitation of Liability**
– AceCare Repair is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or services. This includes damages for lost profits, data loss, or business interruption.
7. **Governing Law**
– These Terms of Use are governed by the laws of the State of Pennsylvania, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Pennsylvania.
8. **Changes to the Terms**
– We reserve the right to update or modify these Terms of Use at any time. Changes will be effective upon posting on our website. Continued use of our website constitutes acceptance of the modified Terms. Significant changes will be notified via email or a prominent notice on our website.
9. **Contact Information**
– If you have questions about these Terms of Use, please contact us at support@acecarerepair.com.
### Terms of Sale
1. **Product Availability**
– Product availability may vary and is not guaranteed. Prices are displayed in USD and may exclude applicable taxes and shipping fees. We reserve the right to limit quantities or discontinue products at any time. Pricing and availability information is subject to change without notice.
2. **Order Confirmation**
– Orders are confirmed once payment is received. This confirmation constitutes a binding agreement to purchase the products listed.
3. **Pricing and Payment**
– Payment is due at the time of order placement or once the device is diagnosed and the repair price is quoted. We accept all major credit cards and PayPal.
4. **Shipping and Delivery**
– Shipping options and costs are provided during checkout. Delivery times vary based on shipping method and destination. We strive to ship orders promptly, typically within 1-2 business days after payment confirmation. We are not responsible for delays caused by the shipping carrier or unforeseen circumstances.
5. **Returns and Refunds**
– We accept returns within 30 days of purchase for eligible products in unused condition, in original packaging, and undamaged. Refunds are issued to the original payment method, excluding shipping charges and restocking fees, if applicable. The product must be defective upon receipt, the wrong product was shipped, or the product does not match the description provided.
6. **Product Warranty**
– Products sold by AceCare Repair may come with manufacturer warranties. Warranty details are included with the product and are subject to the manufacturer’s terms.
7. **Customer Service**
– For assistance with your order or to initiate a return, please contact our customer service team at support@acecarerepair.com. We are committed to providing prompt and helpful support to our customers.
8. **Force Majeure**
– AceCare Repair shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, natural disasters, acts of war, terrorism, labor disputes, and governmental actions.
9. **Changes to Terms of Sale**
– These Terms of Sale may be revised or updated at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
10. **Contact Information**
– If you have questions about your order or these Terms of Sale, please contact us at support@acecarerepair.com.
### Terms of Service (ToS)
1. **Service Warranty and Liability**
– AceCare Repair offers a 30-day warranty on repairs, covering issues resolved during the initial repair at no additional cost if they recur within this period. Customers acknowledge that electronic devices can be fragile and repairs carry inherent risks. Limitations of liability include excluding damages such as data loss or subsequent device issues unrelated to the original repair.
2. **Payment Terms**
– Accepted payment methods at AceCare Repair include all major credit cards and PayPal. No deposit is required for device mail-in and diagnosis. Shipping costs are incorporated into the repair quote upon booking. If a customer opts not to proceed with a repair after diagnosis, they must cover return shipping costs. Devices left unclaimed after 90 days may be considered abandoned and could be sold or discarded. No refunds are issued once a repair service is completed.
3. **Shipment Terms**
– **Shipping Methods**: Devices can be shipped to AceCare Repair using major carriers such as USPS, UPS, or FedEx. Customers can select their preferred shipping method during the online booking process.
– **Shipping Costs**: Shipping costs for sending devices to AceCare Repair are included in the repair quote provided upon booking. There is no additional charge for shipping unless specified otherwise for expedited services.
– **Insurance and Tracking**: Shipments include basic tracking information. Customers have the option to purchase additional insurance for high-value devices at their discretion.
– **International Shipping**: AceCare Repair offers international shipping services. Customers are responsible for any customs duties, taxes, or import fees associated with shipping their devices internationally.
– **Delivery Timeframes**: Estimated delivery timeframes:
– Shipping devices to AceCare Repair: Typically 3-5 business days depending on the chosen shipping carrier and location.
– Returning repaired devices: Repaired devices are shipped back to customers within 1-2 business days after service completion via the selected shipping method.
– **Lost or Damaged Shipments**: In case of lost or damaged shipments, AceCare Repair assists customers in filing claims with the shipping carrier. Customers should contact AceCare Repair immediately to initiate the claim process.
4. **Refunds and Returns**
– AceCare Repair does not issue refunds once a repair is complete. For products purchased from AceCare Repair, refunds or returns may be accepted under certain conditions, such as:
– The product is defective upon receipt.
– The wrong product was shipped.
– The product does not match the description provided.
– Customers must contact Ace
Care Repair within 30 days of receipt to initiate a return or refund request.
5. **Customer Responsibilities**
– Customers are responsible for ensuring the accuracy of their contact and shipping information. AceCare Repair is not liable for delays or issues arising from incorrect information provided by the customer.
6. **Changes to Terms of Service**
– These Terms of Service may be updated or modified at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.